Tier 2 Remote Management Services 15 to 30 Users (Growing Business)

$1,500.00 every month

First-Line Help Desk & Troubleshooting

What's Included:

  • Unlimited remote support tickets via phone, email, or chat for common user issues.

Key Activities: Quick fixes like password resets, remote printer setups, email configuration, or basic app troubleshooting. We use screen-sharing tools (e.g., NinjaOne/Splashtop) for guided sessions.

Basic Patch & Update Management

  • What's Included: Automated deployment of OS and software patches for up to 15 Windows/MAC devices.

  • Key Activities: Weekly scans for vulnerabilities, staged rollouts with rollback options, and post-patch verification.

  • Your Benefit: Keeps you compliant and secure without manual effort—reduces ransomware risk by 70% (per industry benchmarks).

Proactive Monitoring & Alerts

  • What's Included: 24/7 real-time monitoring of your network, servers, and endpoints using cloud-based tools like NinjaOne or similar RMM (Remote Monitoring and Management) software.

  • Key Activities: Automated scans for hardware health (e.g., disk space, CPU overload), network performance, and basic security events (like unusual login attempts).

  • Anti-virus/Anti-Malware protection

Freeing you to run your business while we handle the IT grunt work remotely—no site visits needed.

  • If issues escalate beyond first-line help desk/troubleshooting for complex issues (e.g., on-site visits of any kind) those will be billed at an hourly rate depending on the level of complexity. Describe important details like price, value, length of service, and why it’s unique. Or use these sections to showcase different key values of your products or services.

First-Line Help Desk & Troubleshooting

What's Included:

  • Unlimited remote support tickets via phone, email, or chat for common user issues.

Key Activities: Quick fixes like password resets, remote printer setups, email configuration, or basic app troubleshooting. We use screen-sharing tools (e.g., NinjaOne/Splashtop) for guided sessions.

Basic Patch & Update Management

  • What's Included: Automated deployment of OS and software patches for up to 15 Windows/MAC devices.

  • Key Activities: Weekly scans for vulnerabilities, staged rollouts with rollback options, and post-patch verification.

  • Your Benefit: Keeps you compliant and secure without manual effort—reduces ransomware risk by 70% (per industry benchmarks).

Proactive Monitoring & Alerts

  • What's Included: 24/7 real-time monitoring of your network, servers, and endpoints using cloud-based tools like NinjaOne or similar RMM (Remote Monitoring and Management) software.

  • Key Activities: Automated scans for hardware health (e.g., disk space, CPU overload), network performance, and basic security events (like unusual login attempts).

  • Anti-virus/Anti-Malware protection

Freeing you to run your business while we handle the IT grunt work remotely—no site visits needed.

  • If issues escalate beyond first-line help desk/troubleshooting for complex issues (e.g., on-site visits of any kind) those will be billed at an hourly rate depending on the level of complexity. Describe important details like price, value, length of service, and why it’s unique. Or use these sections to showcase different key values of your products or services.